What is OurMall Guarantee ?
1. Platform Guarantees: OurMall ensure the product quality that all of them are sourced directly from the manufacturers under a strict screening process.
2. Qualification Certification: All goods on OurMall are supplied from the certified vendors whose company qualification and personal identity we have verified.
3. Secured Transactions: Payments of all the transactions on OurMall are only released after the customers confirm order delivery.
OurMall ask a merchant to fulfill orders promptly and accurately with the specified time.
Shipping & Delivery
OurMall Guarantee period is made from the 2 elements as below, starting from your payment confirmation date.
Receiving time = Processing time（3-5 working days）+ Shipping time
All orders must be fulfilled within 5 days, and the package must be delivered within 30 days normally.
Certain Countries OurMall Cannot Ship to
Due to shipping restrictions, below is a list of the countries we cannot ship to. We will solve it in the future, your understanding will be much appreciated.
We want you to be completely satisfied with your purchase on OurMall.
If you received a wrong item or a defected item, you may contact us within 30 days of delivery.
Please mail us a few photos of the label on the package you received via email@example.com as reference, and the SKUs of the items you should have received.
We aim to process all requests within 72 hours upon receiving. Refunds are issued back to the original form of payment used to purchase the order.
For hygienic reasons, bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets) cannot be returned or exchanged.
The final explanation rights are reserved by OurMall